We fully appreciate that it is not only important to protect your valuable data by backing it up, it is even more important to be able to recover the data quickly and reliably when needed.  A broken backup device is of no help when you need to recover vital data in an emergency! To ensure the maximum possible availability, everything we sell carries a product warranty, with optional on-site service or rapid replacement service on most of our products. (on-site service is only available in Canada, the U.S. and most European countries).